Hot Tub Cover Policies
Ordering a new hot tub cover is an investment in your spa’s performance, efficiency, and appearance. Because covers are custom-made to order, we want to make sure you know exactly what to expect from the moment you purchase to the day it arrives at your door.
Production Time
All hot tub covers are custom-built to your specifications. The expected delivery timeframe is displayed during checkout and may vary based on demand. We update this regularly to reflect our current lead times.
If you have questions about sizing or specifications, don’t hesitate to call us before placing your order. We’re here to help ensure it’s a perfect fit.
Shipping & Delivery
Hot tub covers ship via freight and require special handling due to their size. Here’s what to expect:
- Please provide a valid phone number at checkout so the freight company can reach you if needed.
- Delivery is curbside only — the driver cannot assist with moving or placing the cover.
- You must be home to sign for the delivery.
Important: Delivery personnel will not remove your old hot tub cover, so please plan accordingly.
Damaged Covers
If your cover arrives with visible damage:
- Accept the delivery—do not refuse it.
- Note the damage clearly on all delivery receipts before signing.
- Take photos of the damage.
- Call our customer service team immediately at 920-710-1374.
This ensures we can help resolve the issue as quickly as possible.
Return Policy
Because all hot tub covers are custom-made to order, they are non-returnable.
We strongly recommend double-checking your spa’s model, measurements, and specifications before ordering. If you’re unsure, please call us at 920-710-1374 — we're happy to help you confirm the correct cover.
Need Help?
If you have any questions before or after placing your cover order, our team is just a call or click away.
- Web: Contact Page or Live Chat
- Phone: 855-308-2149
We’re here 7 days a week to support you!