Master Spa Parts Privacy Policy
Effective as of February 18, 2016. Updated September 2025.
Your privacy is important to us. This Privacy Policy explains how Master Spa Parts, Inc. (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at https://www.masterspaparts.com/.
By using our website, you agree to the practices described here.
What Information We Collect
We may collect the following types of personal information:
- Your name, billing address, shipping address, and contact details
- Payment information (such as credit card details) when you make a purchase
- Information about your device and browser, such as your IP address, browser type, access times, and referring websites
- Information about how you use our website, including pages visited and links clicked
We may also collect additional personal or non-personal information in the future.
How We Use Your Information
We use your personal information to:
- Process and ship your orders
- Provide customer service and respond to your inquiries
- Send order confirmations and updates
- Share news about our products or promotions (only if you’ve opted in)
- Improve our website and services based on how you use them
- Conduct research and gather feedback through optional surveys
We may also analyze website usage to better understand what our customers are interested in, so we can customize our site and marketing.
Sharing Your Information
We do not sell, rent, or lease your personal information to third parties.
However, we may share your data with trusted partners who help us:
- Process orders and payments
- Deliver emails or shipments
- Provide customer service
- Perform website and marketing analysis
These partners are only allowed to use your information to provide services on our behalf, and they must keep your data confidential.
We may disclose personal information if required by law, or to protect your safety, our rights, or the rights of others.
Use of Cookies
We use cookies to enhance your shopping experience. Cookies are small text files stored on your device that help remember your preferences and activities on our site.
Cookies let us:
- Save your preferences for future visits
- Remember items in your shopping cart
- Improve website functionality and performance
You can manage cookie settings through your browser. If you disable cookies, some features of our site may not work as intended.
Protecting Your Information
We take your security seriously. To protect your personal data, we use:
- Secure Sockets Layer (SSL) encryption for transactions
- Verisign authentication to verify our site’s identity
- Rapid ScanSecure to maintain PCI compliance
These safeguards help prevent unauthorized access, disclosure, or misuse of your information.
Children’s Privacy
We do not knowingly collect information from children under the age of 13. If you are under 13, please have a parent or guardian use the site on your behalf.
Your Choices and Opt-Out Options
You can choose to stop receiving promotional emails from us at any time by:
- Using the “unsubscribe” link in our emails
- Contacting us directly via:
- Web: Contact Page
- Phone: 855-308-2149
Phone Call Analytics
We may use tools like Google Analytics to gather data about phone calls made through our site. This helps us track conversions and improve our services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically to stay informed.
Contact Us
Have questions or concerns about this policy?
Master Spa Parts, Inc.
2140 W Wisconsin Ave
Appleton, WI 54914
Web: Contact Page
Phone: 855-308-2149
We’re here to help!