For a thorough cleaning, dissolve 1 lb. of Filter Free in 5 gallons of lukewarm water.
As a preventative maintenance program, dissolve ½ lb. of Filter Free in lukewarm water.
Note: Always use a plastic pail and mix until solution turns red.
When mixture is dissolved:
Step 1: Stop filtration and drain all water from filter.
For Cartridge Filters:
- Complete Step 1 above.
- If possible, remove cartridges or elements and soak overnight in plastic pail.
- After soaking, rinse thoroughly and replace them in the filter.
If Elements Cannot Be Removed:
- Complete Step 1 as above.
- Add Filter Free solution directly into filter tank. Use sufficient solution to cover elements.
- Let stand overnight and drain, then backwash to thoroughly rinse elements.
Shipping and Delivery
Free shipping is available to the Continental United States for orders over $99. If order happens to be backordered (which is very rare), it will ship within 5-10 business days. If you need something shipped faster, please contact us and we will do our best to accommodate.
All orders are charged at the time of order. Next-day/two-day shipping, orders must be received prior to 3:00pm CST (and will not be processed on Saturdays, Sundays or Holidays.)
Returns & Replacements
*No Returns Available For Cover Lifters, Covers, or Electronics*
Orders must be returned unused and in original packaging, if applicable, within 30 days of receipt. At time of receipt of returned order, you will receive a refund less the restocking fee.
Restocking Policy: Selecting replacement parts and filters can be difficult, so you will never be charged a re-stocking fee if you call or email to ensure you are placing the correct order. Customers are responsible for paying the shipping costs on all parts that are returned due to incorrect ordering. A 20% restocking fee will apply on a case-by-case basis.
Please fill out the return order form on the back of your original packing slip when returning parts. Parts should be returned to:
Master Spa Parts, Inc.
2140 W Wisconsin Avenue
Appleton WI 54914
International Shipments
Free shipping is not available on International Shipments (including AK and HI). Customers shipping outside the continental United States are responsible for any additional duties and taxes depending on shipment location and cost of goods.